Manager’s Briefcase

Building a Bridge to Good Customer Service

Managers Briefcase

Court employees must provide good customer service, especially in light of the link between funding and how citizens feel about their courts. Good customer service translates into better overall feelings about the courts, and better overall feelings can translate into adequate funding.

Team Life Cycles

Forming, storming, norming, and performing, comprise an influential framework for understanding the life cycle of teams. Judicial branch educators can use this framework to better understand their own teams, as well as to educate judges and court managers about the essential practice of building teams.

Creating Teams to Enhance JBE Programs

Regardless of whether you are a member of a team, a formal manager, or an informal leader, it is important to understand how teams can be formed and enhanced to produce the most effective JBE programs.